Infra Support Engineer

Daily system health check

-Daily IT operations health check on Infra related system infra and network connectivity

-Assist on IT security deployment

Coordinate with Regional IT 

-Ensure that escalation process to regional IT is always adequate, reviews it regularly and improves it if required

Liaise with regional ITIP team regarding the Taiwan Infrastructure matters.

-Measures and reports level of service of ITIP team, against the agreed level as laid in the SLA/OLA.

Infrastructure Support

-Network Appliance Management 

-Infra/Application Server Management

-VMware Virtualization Hypervisor Management

-Storage Array Management

-IT Asset Management

-Standalone Computer/Appliance Management

-Data Center Management

-Official Document Exchange system (web based)

• TDCC connection & terminals (SMART)
• Telecom / Recorder facilities support
• Regulatory system support such as, OTC, CBC RTGS, EFT and Taifex CCP system

-HELPDESK service for all Securities, Branch, and Asset Management

-Support BLOOMBERG and Systex market data (eMidst)

-Coordinate with market data vendor

-Lease line issue coordination

Project Management

-Manage project schedule and provide timely updates for project status.

-Prepare reasonable IT budget according to project requirements and control IT expenditures within planned budget.

-Liaise with the ITIP and IT security team regarding to Infrastructure matters.

-Coordinate APS and local vendors for releasing application to UAT/PROD environment

Incorporation of Control Aspect

-Comply with regulatory requirements and internal guidelines

-Contribute to the reporting all incidents according to the Incident Management System

-Minimizing operational failure, including but not exclusively, the risk of fraud, by helping to devise, and by implementing sufficient regular controls

-Ensuring appropriate escalation to management and/or Permanent Control (or Compliance as appropriate) as soon as an issue is identified

Technical & Behavioral Competencies

• Diploma/Degree in electrical/electronic engineering, computer engineering or related discipline 
• Attained VCP/CCNA/CCNP/CCIE technical certification
• 5-10 year’s work experience in either the financial or telecommunications industry with an excellent understanding of server infra, storage, virtualization, WAN, LAN and Voice technologies and network operations 
• Good knowledge of TCP/IP, OSPF, BGP and MPLS technologies 
• Good knowledge of DWDM Optical Transport technologies. 
• Experience in various system and network monitoring and telemetry tools in data & security infrastructure such as dynatrace, Solarwinds, CISCO ISE, ServOne 
• Experience in ITIL and defining various network documentation for operations support 
• Experience on Automation using Python, Ansible or any other programming language. 
• Experience in Change, Incident, and Problem management in banking industry 
• Experience with vendor management 
• Understanding the risk management and work closely with the Bank information security and risk team. 
• Strong interpersonal, written and verbal communication skills 
• Proficiency in written and spoken English 
• Proactive and possess initiative, self-motivated team player capable of working with minimal supervision

Specific Qualifications

• Holder of VCP or CCNP is the minimum requirement
• 5+ years of experience in server infra, virtualization and Network services, with minimum 2 years in finance industry
• Expertise in system infra management, virtualization technology, connectivity and data center network infrastructure design, implementation and support (VCP or/and CCIE is a strong ‘plus’)
• Strong Background in Automation and Tooling.
• Client-oriented, strong communication and organization skills 
• Self-starter 
• Ability to work under pressure and delivery the project on time. 
• Fluency in English